Questions to ask before you hire
- Who answers the phone when something is wrong, and how fast?
- Will the same crew clean my building?
- How do you check the work? Is there a supervisor?
- How is each visit documented?
- What products do you use? Are they safe for my people?
- What is your client retention rate?
Red flags
- You only ever reach voicemail or a call center
- A different crew every week
- No way to see what was done
- Prices quoted without seeing the space
- Reviews that mention having to chase them
Why local matters
A local, owner-operated company can respond faster and has more at stake in its reputation. Volt Cleaning is locally owned in Austin and not a franchise.
Look at retention, not just reviews
Reviews show first impressions. Retention shows whether clients stay. Volt Cleaning's average client retention rate is 95%.